Shipping Information
At DriveGear, we aim to dispatch every order quickly and ensure it arrives safely. All orders are carefully packed and shipped from Australia using trusted delivery partners.
Dispatch Times
- Orders are generally dispatched within 1 business day.
- Tracking information is provided once your order has been shipped.
- Orders placed on weekends or public holidays are processed on the next business day.
Delivery Timeframes
Delivery timeframes are estimates only and cannot be guaranteed. Delivery may vary depending on your location and the courier network.
- Metro Areas: Approximately 2–8 business days
- Regional Areas: Approximately 5–12 business days
- Remote Areas: Delivery may take longer.
Delivery times may also be affected by peak periods, severe weather, floods, bushfires or other events outside our control.
Free Shipping
Many products sold by DriveGear include FREE shipping Australia-wide. Where shipping charges apply, they will be clearly displayed during checkout before payment.
Large & Bulky Items
Some larger or oversized products are shipped directly from specialist suppliers. Due to freight carrier limitations, certain remote Australian postcodes and suburbs cannot be serviced for these products.
If your delivery address falls within one of these restricted areas, the product cannot be shipped.
View the list of Undeliverable Postcodes & Suburbs
Multiple Item Orders
If your order contains products from different warehouses or suppliers, your items may arrive in separate deliveries. You will receive tracking information for each shipment where applicable.
Authority to Leave
Where permitted by the carrier, parcels may be left in a safe location if no one is available to receive the delivery. If this is not possible, the carrier may leave a collection card or arrange a redelivery.
Damaged or Missing Items
If your order arrives damaged, incomplete or appears to have been lost during transit, please contact us as soon as possible so we can investigate and arrange an appropriate solution.
Questions?
If you have any questions about shipping or delivery, please contact our friendly customer service team through our Contact Us page.